Terms of Service


GetUnlocked.com provides a service to allow our customers to unlock cell phones for the sole purpose of lawfully connecting to a wireless telephone communication network. Any other use or misuse of a cell phone that is unlocked using our service is in no way our responsibility. By making a purchase of any unlocking service on GetUnlocked.com the buyer agrees to accept full legal liability for his / her actions, use, misuse, financial gain, or transfer of the cellular phone.

GetUnlocked.com is in no way endorsed by or affiliated with Samsung, RIM, BlackBerry, Rogers, Fido, Telus, Koodo, Bell, Virgin, AT&T, T-Mobile, O2, or any other carrier or manufacturer of cellular phones. All logos, insignia, and emblems are copyright of their respective owners.

Refund Policy

In the event that the unlock code for your device is not found or the code that we provide is incorrect, we will provide a refund. To be refunded, you must carry out any troubleshooting procedures we provide. If the code is still not working at that point, you must provide us with video evidence. In the video, you must display your phone's IMEI as well as your attempt to enter the code that we provided.

Delivery Times

All delivery times are estimates, the specified timelines are not guaranteed. We will make our absolute best effort to provide accurate estimates and meet those timelines however circumstances beyond our control (supplier delays, equipment failure, etc) may occasionally cause delays. We will keep the customer informed in the event of a delay and offer a partial discount where possible.


Once an order has been submitted for processing it cannot be cancelled. Our systems are highly automated and much of the process depends on external parties, as such, once processing begins on an order, it can no longer be cancelled.

Blacklisted Phones

Unlocking your phone does not in any way alter any contractual obligations that you may have to your carrier.  If you choose to move to different carrier without properly terminating your contract, your original carrier may choose to blacklist your phone. Blacklisting supersedes unlocking since the blacklist is shared across different carriers. GetUnlocked.com will not provide a refund if a phone is successfully unlocked but cannot be used because it is blacklisted.

Limitation of Liability

To the maximum extent permitted by law, you assume full responsibility for any loss that results from your use of the Website and the Services, including any downloads from the Website. GetUnlocked.com will not be liable for any indirect, punitive, special, or consequential damages under any circumstances, even if they’re based on negligence or we’ve been advised of the possibility of those damages. Our total liability for all claims made about the Service will be no more than what you paid us for the Service.

No Warranties

To the maximum extent permitted by law, we provide the material on the Website and the Service as is. That means we don’t provide warranties of any kind, either express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose.


You agree to indemnify and hold us and our Team harmless from any losses (including attorney fees) that result from any claims you make that aren’t allowed under these Terms due to a "Limitation of Liability" or other provision.

Force Majeure

We won’t be held liable for any delays or failure in performance of any part of the Service, from any cause beyond our control. This includes, but is not limited to, acts of God, changes to law or regulations, embargoes, war, terrorist acts, riots, fires, earthquakes, nuclear accidents, zombie apocalypse, floods, strikes, power blackouts, volcanic action, unusually severe weather conditions, and acts of hackers or third-party internet service providers.

Modification of Terms of Service

GetUnlocked.com reserves the right to modify the terms of service and conditions listed above without prior notice. All customers are responsible for reading and understanding these terms of service on each occasion that our services are utilized. Usage of our services signify the acceptance of our customers to be bound by the terms of service.