T-Mobile customers unable to unlock their Samsung Galaxy S6 and Galaxy S6 Edge phones using unlock codes

It has been just over two weeks since Samsung launched their new flagship phones, the Galaxy S6 and Galaxy S6 Edge. Unfortunately for some T-Mobiles customers their brand new phone also comes with a brand new limitation.

T-Mobile has changed the default unlock mechanism for the Galaxy S6 to use a proprietary solution. The T-Mobile S6 (and S6 Edge) can no longer be unlocked using a code, instead the phone ships with a custom "Device Unlock" app pre-installed. Users are no longer automatically prompted for a code when they put a non-T-Mobile SIM card in the phone. Instead, the Device unlock app communicates directly with T-Mobile to determine whether or not the phone can be unlocked. T-Mobile first introduced the "Device Unlock" app last year on the Galaxy Avant. Their decision to use it on their flagship phone as well may be an indication of things to come.

While this procedure will prove more user friendly for some of T-Mobile's customers, it also means that customers who don't have a T-Mobile contract and pay full price to get their hands on the latest phones so that can use them with another carrier or in another country may have a more difficult time than expected.

GetUnlocked.com has received a number of unlock request for these phones and we have had to inform disappointed users that we are not able to unlock them. We want to emphasize however that t his issue only applies to the T-Mobile S6, S6 Edge and Avant. We are able to unlock the AT&T Galaxy S6 and S6 Edge without any problem as well as other T-Mobile phones like the Galaxy S5 and Note 4.

We will continue to monitor the situation and keep our customers informed.